Technical Support
You are covered in the event of a malfunction or anomaly on your site.
Netygo undertakes to intervene immediately to solve the problem.
Our commitment to the time taken to deal with the fault:
- Minor anomaly: < 8 hours
- Major anomaly: < 6h
- Critical anomaly: < 3h
Examples of anomaly types :
- Minor : An anomaly that does not block the user or administrator from browsing or performing a task. For example, possible display anomalies on a browser or interface label.
- Major : A non-critical anomaly involving a degraded operation of a module or functionality of the site.
- Review: An anomaly blocking the normal use of the platform or the task an administrator or member is performing. For example, a connection problem or unavailability of the site is considered critical and is dealt with immediately on an urgent basis.
